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SUPPORT
FAQs: Students
Troubleshooting
Purchases / Coupons / Refunds
FAQs: Students
13 Articles
7- How do I schedule a lesson?
8- How do I reschedule my lesson? (Student)
9- How do I cancel my lesson?
10- How long do I have to schedule my lessons? Do lessons ever expire?
11- What should I do if I missed my lesson?
12- What do I do if my teacher missed the lesson?
13- I want to leave feedback for my teacher. How do I rate a lesson?
1- NEW STUDENTS: How do I get started?
2- What is the Convrld Student Code of Conduct?
3- What technology do I need to join my Convrld lesson?
4- Can I use a mobile app to connect to Convrld?
5- How do I join my first lesson?
6- What are free trial lessons? How do I schedule a free trial lesson?
Troubleshooting
7 Articles
1- How do I contact Convrld support?
2- I forgot my password. How do I reset it in order to log in?
3- Which browsers are compatible with Convrld?
4- ( zoom ) isn’t working. What should I do?
5- I can't join the lesson or I'm having connection issues, what should I do?
6- Are lessons listed in my time zone?
7- How do I sync my Convrld calendar with my Google calendar?
Purchases / Coupons / Refunds
14 Articles
3- What should I do if my purchase fails?
4- What is Convrld's refund policy?
5- How do I use my Convrld credits?
6- How do I redeem a Convrld gift card?
7- Is it safe to buy a Convrld gift card from another person?
8- How do I redeem a Convrld promotional coupon?
9- Can I ask my teacher for a specials offer ?
10- Can I transfer my purchased lessons from one teacher to a new teacher?
11- Payments help guide: what form of payment is accepted to purchase Convrld lessons?
12- Where can I view the charges to my credit card?
13- What currency will my Convrld purchases be completed in?
14- How do I delete my account and personal data from Convrld?
1- How do I purchase lessons?
2- Is it safe to pay on Convrld?
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