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Convrld

SUPPORT

Purchases / Coupons / Refunds

10- Can I transfer my purchased lessons from one teacher to a new teacher?

If you no longer wish to learn from a particular teacher, but you have purchased lessons with that teacher that are scheduled in your dashboard, you can absolutely cancel those lessons for an automatic refund in Convrld credits. You can then apply those Convrld credits to purchase new lessons with another teacher of your choice.

 

Note: if your lessons are not scheduled yet, you will need to schedule it first, then you can cancel it.

 

NOTE: If your scheduled lesson is scheduled for less than 24 hours in the future, you will be refunded credit worth 50% of the lesson's cost. If your scheduled lesson is scheduled for more than 24 hours in the future, you will be refunded credit worth 100% of the lesson's cost.

 

To transfer your lessons with one teacher to a different teacher:

1) First, cancel your lessons.

2) You will be automatically and immediately refunded in Convrld credits to your account. You can view your Convrld credit balance and transactions at any time from your wallet

3) Now that you have been refunded in Convrld credit for your lessons, you may purchase lessons with another teacher using your Convrld credit. Credits will be automatically applied to the new purchase.