On rare occasions, teachers may have personal or technical issues that prevent them from making your lesson.

1. To resolve the situation where your teacher missed/didn't show up for your lesson, please do the following one or more hours after your lesson was supposed to begin:

1) Go to your Dashboard.

2) Select Lesson and then select "All " 

The lesson will be marked as " lesson time passed " Click on the little icon of " report an issue” 

4) In the pop-up screen, check the check box next to "Teacher was absent" and, if applicable, report that you experienced technical difficulties that prevented you from attending the lesson.

6) You may also include comments about what happened. These comments will be communicated to your teacher. 

7) Click "Send".

IMPORTANT, If you faced any problem to solve that issue, please send an Email to support@convrld.com