From time to time, situations may arise that prevent you from attending your lesson. If you know in advance of your lesson that you are unable to attend you can reschedule the lesson, or cancel your lesson (if your lesson is more than 12 hours away).

Teachers are paid for lessons you miss without notice. In some exceptional cases, depending on the circumstances, teachers may provide a partial or complete refund for your missed lesson, or reschedule the missed lesson for a future date. All actions are up to the teacher's discretion.

To appeal to your teacher regarding your missed lesson, please do the following:

1) Go to your Dashboard.

2)  Go to your Lessons. In the list of lessons shown on your Dashboard, 

3) you will see that list of lessons ( you can go left or right ) to choose what you want.

find the lesson you missed. Your lesson will be under "Completed" if your teacher attended it 

or under "All" if he didn't.

3) Once you locate your lesson, click on the arrow and choose "Report an issue to Teacher". 

4) In the pop-up screen, check the check box next to "Student was absent" and, if applicable, report that you experienced technical difficulties that prevented you from attending the lesson.

6) You may also include comments about what happened to prevent you from attending your lesson. These comments will be communicated to your teacher. 

7) Click "Send".

Please, note that a refund is not guaranteed, as all actions are up to the teacher's discretion.